KB5000802 and KB5000808 cause printing crashes in Windows 10

KB5000802 and KB5000808 cause printing crashes in Windows 10

To check for updates, type updates in Windows search and select Check for updates. You should see the Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5001649).

Click on Download and install button under it to proceed with the installation.

If you can’t find it and didn’t install it already, you can also find it in the Microsoft Update Catalog.

2. Force uninstall the KB updates

One of the best solutions for fixing this problem and going back to normal printer usage until now is to force uninstall the KB updates.

So, if you are one of those who already installed the new KB5000802 and KB5000808 updates, you can fix this by running the following commands in an elevated Command Prompt window and pressing enter after each one:

wusa /uninstall /kb:5000802 wusa /uninstall /kb:5000808

The first command is for uninstalling the KB5000802 update and the second is for uninstalling the KB5000808 update.

3. Manually uninstall the updates

  1. Press the Windows key + I to open Settings.
  2. Click on Update & Security and go to Windows Update.
  3. Click on View Update History.
  4. Click on the Uninstall updates option.
  5. Locate the update and hit the Uninstall button.

Another great solution would be to rollback your system to a previous restore point.

If you don’t know how to create a restore point, we have an excellent article that will guide you all the way.

4. Enable Direct Printing

  1. Identify the exact name of your printer.
  2. Type cmd in the search tab in Windows and click on Run as administrator to open Command prompt with administrator privileges.
  3. Paste the following command and press Enter to run it (make sure you replace printername with the actual name of your printer): rundll32 printui.dll,PrintUIEntry /Xg /n “printername”
    • That will tell you information about the Direct Printing status.
  4. If Direct Printing is OFF, paste the following command and press Enter: rundll32 printui.dll,PrintUIEntry /Xs /n “printername” attributes +direct

5. Use a third-party tool to get rid of BSoD errors

Because BSoD errors never have a clear cause, it’s hard to pinpoint exactly what measures should be taken to fix them, so you’re only solution is to use a software tool that can go through several troubleshooting procedures.

Restoro repairRestoro repair Restoro is powered by an online database that features the latest functional system files for Windows 10 PCs, allowing you to easily replace any elements that can cause a BSoD error. This software can also help you by creating a restore point before starting the repairs, enabling you to easily restore the previous version of your system if something goes wrong. This is how you can fix registry errors using Restoro:

  1. Download and install Restoro.
  2. Launch the application.
  3. Wait for the software to identify stability issues and possible corrupted files.
  4. Press Start Repair.
  5. Restart your PC for all the changes to take effect.

As soon as the fixing process is completed, your PC should work without problems, and you will not have to worry about BSoD errors or slow response times ever again. ⇒ Get Restoro Disclaimer: This program needs to be upgraded from the free version in order to perform some specific actions.

We hope that you managed to get back to your printing activities after uninstalling the updates. Do you have any other solutions? Let us know in the comments below so that others can also benefit.


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